Experienced Hospitality Technology Design & Consulting Services

Proven Technology Design, Consulting & Project/Vendor Management Services
for Hotels, Resorts, Residential & Restaurants

SERVICES

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Technology Infrastructure, Systems & Applications

We will manage everything related to your project from low voltage cabling design, network design to overall system & application implementations. We also evaluate the latest and greatest technology advancements within hospitality/guest rooms specifically, getting you the best overall pricing & discounts by allowing us to manage these vendor interactions from RFP process, to executed agreements, to final implementation.   

  • Hotel Development Management; our focus is specific to ground-up development and/or major renovation projects. So you can focus on your corporate infrastructure and overall operations. Leaving all of the technology project management to us, so your openings are very successful.

  • Vendor Selections; we work directly with your team & your recommended system/application standards to determine the best overall solutions for your specified project’s success.

  • Cost Analysis; we work within your budget parameters to determine the best overall cost savings & value engineering analysis to assist you with getting the best technology solutions at the lowest overall cost structure. We create project timelines, specific tasks, responsibilities, and deliverables so you know exactly where you are at regarding any aspect of the projects that we work on with you, and so your operations can continue to run smooth and efficient.   

  • Contract/Agreement/Proposal Negotiations; we work with all the best vendors in the hospitality technology industry landscape to determine the best pricing, terms, language that protects your financial, operational, overall development interests & project timelines.

  • Overall IT Budget Development, RFP Process, and Cost Analysis for Spending Requirements related to the entire project; we craft a comprehensive IT budget and cash flow requirements for your construction draw schedule or funding structure for all the elements that comprise this entire project, and so you know your total technology spending & cash flow requirements month by month related to this project.

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Project Management & Communications

Our firm undertakes the hardest work of coordinating the working process to implement your overall ideas & design. Project management begins at any stage, but for the best outcomes and success, it’s at the earliest construction design phases with your architects and general contractor team, so we can effectively create the best success from the very first stages of project analysis and estimation processes. The overall Technology Budget is a vitally import step early on to the overall project’s success.

 

Coordination & communications with the entire Team is the most important project management functions, which includes project leadership & analysis and these other important items;

  • Cost analysis

  • Determining requirements, resources and schedule for project implementation

  • Creating and maintaining technical & project documentation via shared real-time cloud account

  • Technology procurement services

  • Performing Team assessment & evaluation

  • Assigning individual responsibilities within the Team

  • Managing day-to-day operational aspects of a project & scope creep control

  • Effectively foreseeing, preventing and/or solving project issues in real-time as they occur

  • Managing third-party technology vendors

  • Opening on-site support for the project

  • Assist with getting on-going technical support & network real-time monitoring solutions services partner

Low Voltage Data Cabling: Fiber, Voice & Data

Whether you are looking to design a new network, evaluate your existing cabling infrastructure or looking to upgrade your internet circuit, our firm can assist you with all your cabling needs. We work with fully converged and GPON networks to provide you with the best recommendations for whichever one works best for the specific project’s design and overall network infrastructure needs as well. We review all internet carriers to get you the best possible price on internet and voice services. We work with the latest IPS (Internet Service Providers) and SIP Voice solutions to make sure you are getting the best Internet design and the lowest overall Voice costs for your project.

ABOUT US

 
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Darrin R. Pinkham

CIO/CTO - IT Consultant

Founder & President, DPHTC LLC.

Managing Principal, D2HTC, LLC.

My 25+ years of technology executive experience includes all aspects of enterprise IT; strategic planning, budgeting/forecasting, purchasing, staffing, vendor partner management, contract negotiations, network security, governance and compliance, operational support, acquisition due diligence, systems commissioning and deployment, and overall maintenance and support for both in-sourced and outsourced financial budget models.

Other core talents and expertise include:

  • Large Scale Resort and Premium/Luxury Properties

  • Mixed-use Residential and Campus Environments with Condo’s and Hotels

  • Unique Branded and First of their kind of within our Industry

  • Multi-Property Responsibilities (+50)

  • Long Range Technology Planning and Documentation

  • Financial Operations Management

  • Leasing/Funding Analysis

  • Capital Project Operational ROI/TCO Analysis

  • IT Staffing and Team Development

  • Owners/Developers Trusted Technology Advisor

  • Proven Career Track-Record of Excellence and Measurable Results

  • Professional Industry Speaker and Presenter

+ Read More

Darrin most recently served as Chief Operations Officer for TTI Technologies in NYC.TTI the hospitality industry’s leading provider of ID/Passport Scanners, Business Centers, In-Room Tablets, Concierge Services, and other hotel technology solutions. He participated in the growth and awareness within the Hospitality Industry relevant to large brands and independent hotel owners, operators, and developers by helping with the presenting, planning, and execution of the overall TTI Technologies solutions.

Prior to this, Darrin served as the Chief Technology Officer for Highgate Hotels and was responsible for Global IT. Highgate owned, operated, and managed over 60+ independent & branded hotel properties, making up 15,000+ guest rooms throughout the United States and Europe, but primarily centralized in NYC.

A 25+ year veteran of the hospitality industry, Darrin previously served as Vice President, Information Technology for Benchmark Hospitality International (BHI), President for DP & Associates Hospitality Technology Consultants, Vice President and Hospitality Technology for Ginn Resorts, where he leveraged his experience and expertise including enterprise IT; strategic planning, budgeting/forecasting, purchasing, staffing, outsourcing, vendor partner management, contract negotiations, network security, governance and compliance, operational support, managed services, acquisition due diligence, systems deployment, and maintenance and support.

Darrin has over 100+ properties that he’s personally been involved in for the ground-up development and facilitating all the various technology solutions that were required to build, develop, implement, and open new branded state of the art technology hotels, mixed-use hotels with added residential owner’s units and resort private club membership aspects. Many, being the first of their kind within the hospitality industry; Hershey Hotels & Resorts, Boca Resorts Yacht & Beach Club, Naples Bay Resort, Universal Orlando’s Portofino Bay/Hard Rock & Royal Pacific Resorts, Numerous Ginn Resorts in FL, SC, NC, CO, VT. TheWit Hotel Chicago, Benchmark’s Brooklyn Hotel, Hotel 1000, Bardessono Napa Valley Hotel. The Refinery Hotel, Quinn Hotel, West House, Park Lane, NYLO, The Knickerbocker, Manhattan Times Square & Row all in NYC. Gates Collection & Southernmost Beach Resort Key West, Diva Hotel SF. Life Hotel and PUBLIC NYC, Shinola Hotel Detroit, and EDITION Times Square & West Hollywood projects just to name a few.

Earlier in his career, Darrin served in senior-level IT positions for leading hotel/resort brands throughout the United States; including Loews Hotels, Boca Resorts, Hershey Resorts, and Scanticon-Denver.

Darrin is a certified hospitality technology professional (CHTP) with the Hospitality Financial and Technology Professionals Association (HFTP); where he served as a member of the HITEC advisory council, HFTP global international Board of Directors. He also served on the AH&LA Technology & ecommerce committee and was a past Chairman of this committee and as an Editorial Advisory Board member of Hospitality Technology magazine. Darrin currently serves as an IT advisory board member for the University of Delaware.

CLIENTS

Contact Us

 

Our Office

217 East 70th Street #1771
New York, NY, 10021
United States